Effective leaders have Emotional Intelligence, or EQ. They can manage their own emotions, as well as recognize and appreciate other people’s needs, concerns, and strengths. EQ key to our ability to communicate effectively, empathize with others, overcome challenges, and defuse conflict. EQ also helps us build stronger relationships at work and at home.

Download our handout on Emotional Intelligence:
[ Ссылка ]

Henrico employees can access that handout here:
[ Ссылка ].pdf?csf=1&web=1&e=MtXKaf

Additional Tips:
* How to Listen with Empathy: [ Ссылка ]
* Communication Tips 1: How Conflict Happens: [ Ссылка ]
* Communication Tips 2: Preventing Conflict: [ Ссылка ]
* Communication Tips 3: What To SAY during Conflict: [ Ссылка ]
* Delivering Feedback Effectively: SBI Method: [ Ссылка ]
* Courageous Conversations: Strategies and Tips: [ Ссылка ]
* Mastering Hard Conversations: [ Ссылка ]

For more tips on working and leading effectively, we invite you to subscribe to our channel at: [ Ссылка ]

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