When travel insurance company Tokio Marine Management Australasia (TMMA) was looking for a contact center solution, there were several factors to consider. Most important was providing the best customer experience and service to differentiate themselves. Additionally, the company wanted an all-in-one solution with a strong feature roadmap of innovation. And, Workforce Engagement Management was essential to efficiently manage its agents.
Watch the video to see how the Genesys Cloud™ platform was able to empower TMMA to increase its first contact resolution rate while lowering call abandonment and wait times. For more information about the Genesys Cloud platform, visit [ Ссылка ].
