Naresh Shanker, CTO at Xerox, and #CX Mover winner spoke with us about the importance of the customer experience.
 
Xerox is a workplace technology leader. They have expanded into software and services and other new technologies to redefine the work experience for customers. Xerox scientists and engineers are building on a rich heritage of innovation to introduce disruptive digital transformation technologies, including augmented reality, robotic process automation, additive manufacturing, cleantech and the internet of things.
 
“I fundamentally believe when you actually design for great customer experiences, then they fall in love with the brand. And when they fall in love with the brand, that leads to a lifelong experience and engagement that is important for us.”
 
With #GenesysCloudCX Xerox has been able to:
 
Globally migrate 3,600 agents working in 14 languages
Complete a 100% remotely managed deployment
Accomplish a unified customer journey
 
Read more on how Xerox is providing best-in-class CX all over the world: [ Ссылка ].

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