Client retention is a critical aspect of your agency’s success. Balancing results and exceptional service is key to avoiding client departures. The #1 reason clients leave is perceived indifference, where they feel undervalued and like just another number to you. To combat this, businesses should engage in effective ongoing conversations, utilize strategic reporting and KPIs, focus on what clients care about, and make them feel special. In this video, Josh breakdown these strategies that demonstrate a genuine partnership and commitment to client success, fostering strong relationships that go beyond mere transactions. By implementing these retention strategies, your digital marketing agency can reduce client cancellations and ensure long-term growth and prosperity.

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