Self-service has transformed the support landscape. Today’s tech-savvy customers prefer resolving queries on their own rather than contacting a helpdesk agent. The reason why businesses are investing heavily in self-service channels; and to assess the success of these channels, case deflection plays a crucial role.
SearchUnify not just empowers customers by pulling out relevant information from disparate data silos, but it also helps to quantify self-service efforts made by businesses. It helps to ascertain the number of cases that weren’t logged as customers were able to successfully resolve a query on their own. Watch the video to know more.
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