Large European bank, DNB, strives to be the best in the world when it comes to the customer service they deliver. By integrating AI into the customer experience journey, DNB has been able to offer a robust omnichannel experience for their customers while also reducing call volume by 30%.
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DNB: Integrating AI into the CX Journey
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Call CenterOmnichannelWorkforce ManagementCall Center SoftwareIVR SystemContact CenterPredictive DialerWorkforce Management SoftwareInbound Call CenterOutbound Call CenterCloud Call CenterContact Center SolutionsWorkforce OptimizationCloud Contact CenterArtificial IntelligencePredictive RoutingMachine LearningCustomer ExperienceCustomer ServiceCustomer CareCustomer JourneySpeech AnalyticsChatbotsBots
