Episode 33 of the SeamlessMD (www.seamless.md) Podcast – Stories from the frontline of Digital Patient Engagement. Show notes 👇
[2:37] #1: Evidence – Does the digital patient engagement vendor have evidence to suggest your organization will succeed?
[5:38] #2: Outcomes – Does the digital patient engagement vendor have favorable outcomes?
[7:50] #3: Features – Does the digital patient engagement vendor have the “table stakes” features such as reminders, tasks, surveys, education, and turnkey EHR integration?
[13:41] #4: Clinical Team Composition – Does the digital patient engagement vendor have clinicians building the product?
[17:14] #5: Accessibility – is accessibility top-of-mind for the digital patient engagement vendor?
[19:00] #6: Professional Services - What level of support can we expect from the digital patient engagement vendor?
[26:40] #7: Stakeholder involvement – Who from our organization is needed to implement & use the product and who is necessary for the evaluation process?
[32:11] #8: Workflow integration – How is the digital patient engagement used day-to-day? Who are the end-users from our team? How does it integrate into both our current workflow and the workflow that we are striving towards?
[36:08] #9: Template Care Plans & Process – Does the digital patient engagement vendor have templates built for our area of interest and/or do they have a proven process to build a new care plan?
[39:36] #10: Pricing – Is the pricing clear? Is there a setup fee? Are there licensing fees? What are the ongoing operational costs?
[47:50] #11: Security – Again, this is table-stakes, but is the digital patient engagement platform HIPAA / PHIPA compliant?
[48:50] #12: Culture Fit – Does the digital patient engagement vendor fit well with our organization?
