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I’ve been amazed at some of the new ways to drive agent performance in contact centers. Common KPIs like First Contact Resolution and Average Handle Time might be common KPIs but they ways they are being improved upon are very dynamic.
As Artificial Intelligence continues to pour its way into the contact center industry, I suspect there will be more opportunities for you to supercharge your KPIs.
Here’s an edited transcript of an interview I had with one solution to watch. You can also learn even more by attending the webinar: How to Supercharge Contact Center Agent Performance, Onsite & @Home - [ Ссылка ].
Jim Rembach: Hey, this is Jim with the Fast Leader Show and Call Center Coach and I’m here at Customer Contact Week with my good buddy Ken Goldberg of amplifAI, it was really good to see here. Now, I think you guys have had some really exciting news and happenings that are going on, tell us a little bit about that.
