We use a two-way rating system to help make sure riders and driver-partners have a positive experience on Uber. Watch and learn about it!

When riders choose to leave a rating, which is not required, they’re sharing how they felt about the overall Uber experience you provided. Riders likely consider a variety of factors when selecting a star rating, including navigation, vehicle cleanliness, and their communication with you. Top driver-partners suggest that keep your car clean and being polite and respectful can help you earn a high star-rating.

Star Ratings
Safe driver-partners tend to earn 5 stars.
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Uber's official help channel on YouTube. Whether you need help using the Uber app or have a question about a trip, payment, account, or anything related to your Uber experience, you'll find the answers here, along with tutorials and how-to videos. Visit us at help.uber.com to read more.

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How the Two-way Rating System Works | Uber Support | Uber
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