A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion-parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology.
Observe.AI's Generative AI Suite comprises of three new applications: Knowledge AI, Auto Summary, and Auto Coaching.
- Knowledge AI: automatically extract and deliver information from your knowledge bases, FAQs, and previous calls so agents can answer questions faster and with confidence.
- Auto Summary: capture the essence of customer interactions automatically by generating summaries instantly, in any format or structure.
- Auto Coaching: provide agents with immediate, in-the-moment coaching on what went well and what didn't. Empower agents to improve their own skills using AI.
The landscape of contact center AI has officially changed forever.
To learn more, visit www.observe.ai/blog/generative-ai-solutions
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