Observe.AI’s Reporting & Analytics is built on our best-in-class conversation intelligence platform that captures interaction data and delivers insights based on AI-powered analyses of key moments. With a click of a button, inside the Observe.AI platform, teams can answer critical questions about their business like:
1. What are the biggest drivers of CSAT and NPS?
2. How is customer sentiment trending over time?
3. What are the biggest compliance errors?
4. Which teams are driving the highest sales conversions?
5. Which factors contribute to Average Hold Time?
To learn more, visit www.observe.ai/platform/contact-center-reporting-analytics
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