Waiter Training | Steps of Service | Episode 02

Hello everyone,

Welcome back to MR. D F&B Trainer YouTube Channel, food enthusiasts, to our channel! Today, we have an exciting topic that's essential for anyone in the restaurant industry – waiter training and the steps of impeccable service. Whether you're a seasoned server or just starting your journey, mastering these steps will elevate your customer's dining experience and leave a lasting impression.

Video Content :

Step one – the greeting and seating. The first impression sets the tone for the entire dining experience. Smile warmly, make eye contact, and offer a friendly greeting. If the guests have a reservation, confirm it. Then, escort them to their table, presenting menus and informing them about any specials.

Step two – beverage service. Once seated, quickly offer water to each guest. Remember, attentive but not intrusive. Take their drink orders, suggesting wine or cocktails if appropriate. Return promptly with their chosen beverages. Now that your guests are comfortably seated, it's time to impress them with your attentive beverage service. Remember, this step is about creating a delightful experience right from the start.

Step three – taking orders. Listen actively as guests make their selections. Repeat their orders to ensure accuracy. Be knowledgeable about the menu, able to answer questions and offer recommendations.

Step four – timing and food delivery. Place the order promptly and communicate any special requests to the kitchen. Serve courses from the guest's left side, removing any unnecessary items. Coordinate so that all guests are served simultaneously, ensuring no one feels left out.

Step five – the check-back. After the initial bites, check back to ensure everything meets their expectations. Address any concerns or requests immediately. Remember, your proactive attitude makes all the difference.

Step six – clearing and pre-dessert service. As guests finish their meal, clear plates efficiently. Offer dessert menus and describe the options. This is the perfect time to suggest coffee, tea, or an after-dinner drink.

Step seven – dessert and farewell. Present desserts with enthusiasm, and be prepared to answer questions about them. Once guests have completed their meal, deliver the check promptly. Thank them for dining and express your hope to see them again soon.

To learn more please either watch the video above or click the link below to read the transcript or listen to the podcast on my Youtube Channel.


MR.D F&B TRAINER YOUTUBE CHANNEL LINK:
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Duties and Responsibilities of Service Personal in Hotel |Waiter Job Description | FNB Training| MRD:
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Duties and Responsibilities of restaurant Captain | Top 10 F&B Captain Job Description | F&B Captain:
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SUGGESTIVE SELLING TECHNIQUES | FOOD AND BEVERAGE SERVICE TRAINING | SUGGESTIVE SELLING TIPS. |MR.D:
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How to Open and Manage Profitable Restaurant | Mastering Restaurant Management:
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Please be sure to like this video and leave your comments or questions below as well as share this video with your friends, co-workers and other restaurant owners, managers and operators. I promise to respond to every comment or question!

Thanks & Regards
Mr.D F&B Trainer YouTube Channel

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