How to remove a fake Google My Business review:
Steps:
1) Flag the review from your GMB dashboard
2) Wait three days
3) If after three days the review has not been removed
4) Check the guidelines to see what specific rule it breaks
5) Contact support or create a thread on the GMB support forum
These steps updated for 2021. The old Google social support methods no longer work.
Google will not check the authenticity of the review whether it is true or false. Google will only remove a review if it breaks one of the guidelines here:
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Contacting Support:
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Google My Business Support Forum:
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Yan Gilbert SEO Consulting:
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