Genesys Cloud Agent Copilot supports agents as they work through customer interactions from start to finish. In the contact center, it surfaces knowledge for agents, without them needing to search for it. And because it takes notes on customer interactions and presents them to the agent to review, it also helps to shorten after-call work. 
Using generative, conversational and predictive AI, Genesys Cloud Agent Copilot supports teams during and after customer interactions on any channel by:  
1. Surfacing knowledge 
2. Capturing agent suggestions on knowledge improvements  
3. Transcribing conversations 
4. Providing custom scripting 
5. Presenting the correct form or workflow process document 
6. Suggesting wrap-up codes 
7. Writing a summary of the interaction

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