Conflict Case Scenario is below....
Get online training on how to get to Underlying Interests from the mediator in this film, Gerry O'Sullivan, O'Sullivan Solutions:
[ Ссылка ]
Getting to Underlying Interests: a filmed roleplay demonstrating the mediation skills of listening effectively, reflecting back what is heard and then asking simple mediation questions to get to the core of a conflict and the underlying interests and needs of parties in a commercial business partnership dispute.
Case Scenario
Pat and Joe own a chain of fast-food cafes and are in the process of expanding the business. The last contract Joe was working on fell through and Pat was very angry with Joe about it, especially because Joe was evasive about the reasons. Pat always looked over contracts before they were signed, but he had been on holidays this time.
When negotiating a subsequent contract Joe decided he would not tell Pat about it until the contract was ready for signing. However, Pat found out about this latest contract deal and is furious that Joe had not informed him about it.
There had been other issues arising in the last year and Pat feels Joe is not pulling his weight in the business. As a result, Pat is overworked and stressed and his doctor has advised him to slow down or he would have a heart attack.
Pat decides to go to his lawyer to break up the partnership. Joe was shocked when he received a letter from the company solicitor asking him to come in for a chat as Pat wished to end their partnership. Joe is also extremely worried about the future and managed to persuade Pat to try mediation.
To learn a model for asking questions to get to Underlying Interests - come and join us!
Online Mediation Questions Training based on the book: 'The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes': Author: Gerry O'Sullivan
Option 1:
Live online course over four half-days
[ Ссылка ]
Option 2:
Video self-study modules, followed by a booked live online Q & A
[ Ссылка ]
Book publication: "The Mediator's Toolkit: Formulating and Developing Questions for Successful Outcomes."
Author O'Sullivan. Published by: New Society Publishing, Canada
Endorsements and more information:
[ Ссылка ]
How to buy the book:
Available at all fine bookshops and online at Hodges & Figgis/Waterstones, The Book Depository and Amazon. Also available from the publishers New Society (newsociety.com)
Mediation Demonstration: Getting to Underlying Interests
[ Ссылка ]
Mediator: Gerry O'Sullivan - www.osullivansolutions.ie
