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Nothing hurts more than losing customers you fought so hard to win in the first place. In this video, I share the three-step formula that will help you achieve zero churn for your business. Let’s get into it!
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Twitter: @danmartell
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Contents of this video:
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00:00 - How Churn Kills Your Business
00:37 - Why your business needs a cancellation flow
01:25 - Why you need to do a clickstream analysis for your product
04:00 - How "Time to First Value" reduces churn
05:49 - 3 steps to master churn reduction in your business
What Is Churn? (How to Fix It)
Теги
Dan MartellSaaSSaaS AcademyHow To Reduce Your SaaS ChurnLower SaaS Customer ChurnCancellation ProcessIncrease Your Switching CostsFailed PaymentsMonitor At Risk CustomersFix ChurnReduce CancellationsGrowthcustomer successchurn ratecustomer loyaltycustomer churnsaas churnreducing churnreduce churnrevenue churntypes of churnnegative churncustomer churn analysiscustomer churn modelStartupGrowth HackingChurn ReductionSoftware