The SLA is Service Level Agreement. It is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
This video series is about ServiceNow SLA. If you are a ServiceNow Administrator or Developer and you have to create SLA in your organisation for different tasks, then this video series will help you to learn about end to end SLA in ServiceNow.
ServiceNow SLA Video series-
- What is SLA? [ Ссылка ]
- SLA Definition [ Ссылка ]
- SLA Workflow [ Ссылка ]
- Schedules and Duration [ Ссылка ]
- More to come
#ServiceNow #SLA #ServiceNowSLA
#1 ServiceNow SLA | Introduction of SLA | What is SLA
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