How AI can enhance the customer experience and control costs | Conversations with Zendesk Podcast
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On this episode, we’re joined by Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk, and Jared Loman, Vice President of Customer Experience at Kajabi ([ Ссылка ]). We explore the exciting potential for leveraging AI in the world of customer service and experience.
Jared Loman, Vice President of Customer Experience at Kajabi
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Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk
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We discuss:
- The key ways customer service organizations can leverage AI.
- How support agents’ roles will evolve with AI.
- The importance of providing agents with the right information at the right time.
- How AI can enhance the customer service experience and the lives of support agents.
- The important balance between personalized experiences and protecting customer data.
- How AI can potentially help provide a more secure and private environment for customer interactions.
- Why cost savings will follow naturally from adding value to the customer experience.
- Why usability should be a key consideration when implementing a chatbot or other AI function.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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#CX #CustomerService #CustomerExperience
